How do you produce my picture onto canvas?
We use the latest Canon 12 colour pigment ink printer to reproduce your picture onto high quality canvas material produced to the highest standards with bright strong colours. Prints are then heat sealed prior to stretching to prevent cracking at the edges and to protect your canvas for many years to come.
What material is used for the canvas?
We use high grade artist canvas material made from 100% cotton for an authentic look and feel.
How quickly can I expect my order?
Please allow 10 days after you upload your file and place the order. However, we always try and send your canvas even sooner if possible! If your order is urgent please select priority shipping on the checkout page.
What if my picture isn't good enough?
We want you to be proud of your canvas, so if we feel your picture will not look as good as you would like, we will let you know. This way we can work together to either make the best of what we have or find another picture.
Please note that we cannot accept
• a picture taken using the camera on your mobile phone or
• a picture taken by a camera less than 3 Mega Pixel.
What if my photo is damaged/faded?
Again, we want you to be proud of your canvas, so we'll do our utmost to make the best of the photo you give us. We will touch up, repair and send you a proof to make sure you're happy before your print goes into production.
I'm not sure whether my picture is good enough to order from?
Send us your picture and we'll show you what it will look like on canvas.
My picture is not in a digital format?
You can send in negatives/slides/or prints up to A4 in size. Alternatively please scan your image at 600 dpi minimum and save in JPEG/JPG format at as large a file size as possible and either upload or send in on CD/DVD disc. All such artworks will be returned to you with your order.
Rare, precious, or irreplaceable images/artwork
PLEASE DO NOT send in rare, precious, or irreplaceable images/artwork as we cannot and do not guarantee their safe delivery/return in the postal system. rather get such items professionally scanned and upload that instead. If you do not have access to a scanner most high street D&P shops offer a scanning service.
Scanning Guide:
Having a properly scanned photo/artwork will give the best results.
1. Scanner settings.
Set this to default.
2. Resolution
6x4 photos or larger set the resolution to 600dpi. Smaller photographs will need to be scanned at 1200dpi.
3. Scanner Glass and photo/artwork
Before scanning make sure the glass of the scanner is clean, free of dust, smudges and fingerprints. Please clean the scanner glass in accordance with the users manual and clean the photo with a lint free cloth.
4. Placement and Preview Scan
Carefully place the photo/artwork face down on the glass. If the photo/artwork has been bent, creased or folded put a weight on top of it such as a book to flatten it out. Start the preview scan. Your scanner will do a quick pass of the photo. Check that the image is placed upright and not at an angle. Make sure that no part of the photo is cut off and that it is free of dust and debris, if you make any adjustments repeat the preview scan.
5. Final Scan.
Scan the photo in colour even if it is Black and White or sepia toned and save it in JPEG/JPG format.
Will the colours I see on my screen be the same as the finished canvas?
We cannot guarantee this as individual monitor settings can vary. Our monitors are set up to exactly match the colour reproduction capabilities of our Canon Printers and canvas material. If there is a particular colour match you need please contact us for more info (you will need either a pantone or a colour swatch to post to us).
How do I care for my canvas?
To maintain & increase the lifespan of your canvas do not expose to continuous strong sunlight or moisture. As they are heat sealed they can be cleaned with a damp cloth. A light vacuum with the brush attachment will get rid of any dust on the surface.
Do you supply to trade?
Yes, please contact us for our trade prices.
How does the shopping cart work?
Just like a shopping cart at a supermarket, you can put things in your cart (by clicking on the 'add to cart' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committed to a purchase until you take your selected item(s) through to the checkout. However, you cannot purchase an item until it has been added to your cart, so remember to check the contents of your cart carefully before you check out. You can check the contents of your cart at any time by clicking on the view cart link along the top of the page or on the right hand side of the category pages. If you want to remove something, simply click on the red x . When you have finished shopping click on the 'view cart’, then click on the checkout button. You will be then asked for your personal details. The shopping cart uses cookies to operate.
What are cookies?
Cookies are small computer files that help identify your browser when you start to add items to your cart. They do not contain any personal information about you or your computer. When the order is completed the cookie used by this website will be deleted. No one else has access to or is able to use or copy your cookie. This small file will enable you to start shopping, then close your browser, shut down your computer and then return to this website at a later date to continue shopping with the same items in your cart.
How secure is the website?
All your payment details are processed by a secure server and this information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https://.
What is the policy on returned items?
Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:
• You inform us within seven working days of receipt of the product(s)
• You pay the return delivery charges.
• Goods are returned in a re-saleable condition and in their original packaging
• Goods are not an uploaded or sent in photograph or an Personal art item.(see below for details)
Uploaded/Sent in Photo or Personal Art items
All such artworks are provided as a bespoke service to the client on a one to one basis, based on the sizes and designs shown on this site. You, as the customer give our digital artist full creative title to recreate the said artwork based on your size and style requests to the best of his/her ability. Due to the bespoke status of these artworks, items that are delivered as described and in good condition may not be returned. Damaged items will be exchanged free of charge. We reserve the right to charge for the re-posting of returned orders which have been especially produced to meet your personal requirements.
Damages
Full refunds will be made by Wall Print for items lost or damaged in transit (except for photos or personal art items uploaded or sent in which will be reprinted and despatched). You should keep all packaging and/or artwork as found and notify us within 1 day of the item arriving in damaged condition to be eligible for a full refund or exchange.
Copyright
By sending us your image, you are automatically acknowledging that you are the copyright owner of this image, or have obtained permission from the copyright owner in written form, which permits us to print it in accordance with your order. If we suspect that your uploaded or sent in image breaches the Copyright Act we will not print your order until confirmation has been received that you have the written permission of the copyright holder for us to do so.
Sagging
Our canvas prints come with tension wedges. In the unlikely event of your canvas sagging (which we've never heard of), these wedges can be adjusted to increase the tension.
I'm not sure if I'll be home at time of delivery.
Email us with any queries about special deliveries
Who is Wall Print?
Wall Print was started by a professional photographer with over 25 years experience of colour work. We've produced prints for many clients and friends.
